AI Customer Support · benched & ranked

Best AI Customer Support tools, tested

65 ai customer support tools, ranked by bench score — not by who paid. Pricing verified, every verdict hands-on.

1. 01Salesforce Service Cloud

   Enterprise CRM platform with Einstein AI for customer service.

   score8.9/10

   $165/mo

   Try ▸
2. 02Nice CXone

   AI-powered customer engagement platform for omnichannel support.

   score8.5/10

   Try ▸
3. 03Zendesk

   Customer service platform with AI-powered chatbots and automation.

   score8.5/10

   $19/mo

   Try ▸
4. 04Intercom

   Customer communications platform with AI chatbots and live chat.

   score8.4/10

   $39/mo

   Try ▸
5. 05Amazon Connect

   AWS cloud contact center with AI-powered capabilities and analytics.

   score8.2/10

   Free

   Try ▸
6. 06Microsoft Dynamics 365 Customer Service

   Enterprise customer service platform with AI copilot capabilities.

   score8.2/10

   $75/mo

   Try ▸
7. 07Ada

   AI customer support agent that automates conversations.

   score8.0/10

   Try ▸
8. 08Five9

   Cloud contact center with AI-powered quality and analytics.

   score8.0/10

   Try ▸
9. 09Gorgias

   AI customer support platform for ecommerce with unified messaging.

   score8.0/10

   $10/mo

   Try ▸
10. 10Dialogflow

    Google's conversational AI platform for building chatbots.

    score7.9/10

    Free

    Try ▸
11. 11HubSpot Service Hub

    Customer service platform with AI ticketing and knowledge base features.

    score7.9/10

    $50/mo

    Try ▸
12. 12Talkdesk

    Cloud contact center platform with AI analytics and automation capabilities.

    score7.9/10

    Try ▸
13. 13Freshdesk

    Cloud-based help desk software with AI-powered ticket automation.

    score7.8/10

    $15/mo

    Try ▸
14. 14ServiceTitan

    Field service software with AI-powered customer support tools.

    score7.8/10

    Try ▸
15. 15Amazon Lex

    AWS service for building conversational AI chatbots.

    score7.7/10

    Free

    Try ▸
16. 16Help Scout

    Help desk software with AI Assist for drafting customer replies.

    score7.6/10

    $20/mo

    Try ▸
17. 17Sprinklr

    Unified customer experience platform with AI-driven support.

    score7.6/10

    Try ▸
18. 18LivePerson

    Conversational AI platform for customer engagement and support.

    score7.5/10

    Try ▸
19. 19Front

    Customer communication platform with AI-assisted responses.

    score7.4/10

    $59/mo

    Try ▸
20. 20Rasa

    Open-source conversational AI framework for building customer support bots.

    score7.4/10

    Free

    Try ▸
21. 21Yellow.ai

    Conversational AI platform for customer service automation.

    score7.4/10

    Free

    Try ▸
22. 22Chatbase

    AI chatbot builder for customer support integrated with your knowledge base.

    score7.3/10

    $25/mo

    Try ▸
23. 23Gladly

    Customer service platform delivering personalized support experiences.

    score7.3/10

    Try ▸
24. 24IBM Watson Assistant

    Enterprise AI chatbot for automated customer service.

    score7.3/10

    Free

    Try ▸
25. 25LiveChat

    Live chat software with AI-powered automated responses.

    score7.3/10

    $20/mo

    Try ▸
26. 26Crisp

    Customer messaging platform with AI-powered chatbots and support tools.

    score7.2/10

    $25/mo

    Try ▸
27. 27Landbot

    Conversational AI platform for customer engagement and support.

    score7.2/10

    $50/mo

    Try ▸
28. 28Podium

    Business communication platform with AI-powered messaging and support.

    score7.2/10

    Try ▸
29. 29Tidio

    Live chat and chatbot platform with AI-powered messaging.

    score7.2/10

    $25/mo

    Try ▸
30. 30LiveAgent

    Live chat and help desk software with AI chatbots.

    score7.1/10

    $15/mo

    Try ▸
31. 31CloudTalk

    AI business calling platform for sales and support teams

    score7.0/10

    $25/mo

    Try ▸
32. 32Khoros

    Customer engagement platform with AI-powered support and service.

    score7.0/10

    Try ▸
33. 33Comm100

    Omnichannel customer engagement platform with AI chatbots.

    score6.8/10

    Free

    Try ▸
34. 34Oracle Service Cloud

    Enterprise customer service platform with AI-powered agent assistance.

    score6.8/10

    Try ▸
35. 35Shopify Inbox

    Unified messaging platform with AI-powered customer support tools.

    score6.8/10

    Free

    Try ▸
36. 36Avaamo

    Enterprise AI platform for intelligent customer support automation.

    score6.7/10

    Try ▸
37. 37Kustomer

    AI-powered customer service platform with unified customer intelligence.

    score6.7/10

    Try ▸
38. 38SurveySparrow

    Customer feedback and support platform with AI insights.

    score6.7/10

    Free

    Try ▸
39. 39Tars

    Conversational AI platform for customer support and lead generation.

    score6.7/10

    Free

    Try ▸
40. 40Reamaze

    Customer communication platform with AI chatbots and automation.

    score6.6/10

    Free

    Try ▸
41. 41Aivo

    AI-powered chatbot and customer service platform for omnichannel support.

    score6.5/10

    Try ▸
42. 42Helpshift

    Mobile customer support platform with AI-powered messaging.

    score6.5/10

    Try ▸
43. 43Instacart Chat

    AI-driven customer support for grocery delivery service.

    score6.5/10

    Try ▸
44. 44MonkeyLearn

    Machine learning platform for text analysis and customer support automation.

    score6.4/10

    Free

    Try ▸
45. 45Acquire

    Customer engagement software with live chat and chatbots.

    score6.3/10

    Free

    Try ▸
46. 46Chatbot

    No-code chatbot builder for customer support and engagement.

    score6.3/10

    Try ▸
47. 47Chatfuel

    No-code AI chatbot platform for customer support and sales.

    score6.3/10

    $15/mo

    Try ▸
48. 48Helpcrunch

    Customer communication platform with AI-powered live chat and ticketing.

    score6.3/10

    $15/mo

    Try ▸
49. 49Tiledesk

    Open-source chatbot platform for customer support automation.

    score6.3/10

    Free

    Try ▸
50. 50Quickchat AI

    No-code AI chatbot builder for customer support and engagement.

    score6.1/10

    Try ▸
51. 51Serviceware

    IT service management and customer support software.

    score6.1/10

    Try ▸
52. 52Olark

    Live chat software with AI-powered automation and insights.

    score6.0/10

    Free

    Try ▸
53. 53Proprofs Chat

    AI-powered live chat and chatbot software for customer support.

    score6.0/10

    $24/mo

    Try ▸
54. 54Ultimate.ai

    AI customer service automation for support teams.

    score6.0/10

    Try ▸
55. 55Dixa

    Conversational customer service platform with AI chatbots.

    score5.9/10

    Try ▸
56. 56Provide Support

    Live chat and ticketing system with AI chatbot integration.

    score5.7/10

    Try ▸
57. 57Autoraise

    AI customer support automation for handling support tickets at scale.

    score5.4/10

    Try ▸
58. 58Quiq

    AI-powered mobile messaging platform for customer service.

    score5.4/10

    Try ▸
59. 59Automatic Chat

    AI-powered chatbot platform for customer engagement and support.

    score5.3/10

    Try ▸
60. 60Lucybot

    API automation platform with conversational AI for support.

    score5.3/10

    Try ▸
61. 61Alayna

    AI-powered customer support platform for ticket automation and routing.

    score5.2/10

    Try ▸
62. 62Servicebot

    Conversational AI chatbot platform for customer support automation.

    score5.1/10

    Try ▸
63. 63Kayako

    Customer service platform with AI-powered ticket automation and chatbots.

    score4.9/10

    $25/mo

    Try ▸
64. 64Kopius

    AI customer support agent for handling inquiries across channels.

    score4.4/10

    Try ▸
65. 65Superb AI

    AI-powered platform for automating customer support workflows.

    score4.4/10

    Try ▸