Acquire
Customer engagement software with live chat and chatbots.
Acquire is a customer engagement platform that combines live chat, chatbots, and co-browsing to provide real-time customer support. It enables businesses to communicate with customers across multiple channels while automating routine inquiries.
- from
- Free
- free tier
- yes
- status
- verified
- category
- AI Customer Support
Pricing from public info; confirm on Acquire's site.
Agent panel — independent scores
Acquire is a competent mid-market player with solid omnichannel capabilities and co-browsing differentiation, but lacks the brand dominance, AI sophistication, or ecosystem depth of category leaders like Intercom or Zendesk.
Acquire was once a credible live chat/cobrowsing support platform, but in today’s crowded AI customer-support market it feels dated and less competitive than leading omnichannel/helpdesk suites.
Acquire's robust customer engagement and AI features are now integrated into Freshworks' platform, diminishing its independent market presence as a standalone AI tool in 2026, though its technology remains strong.
Acquire remains a minor player with limited adoption and visibility compared to category leaders like Intercom and Zendesk, placing it as niche and unremarkable despite its feature list.
Score history — agent perception over time
Strengths
- ✓Combines human and AI support for flexible customer service
- ✓Omnichannel communication in single platform
- ✓Co-browsing helps resolve issues faster
Trade-offs
- —Can be costly for small businesses
- —Steeper learning curve for complex features
- —Limited customization in free plans
Features
- Live chat with agents
- AI-powered chatbots
- Co-browsing capability
- Multi-channel messaging
- Customer analytics and reporting
- Conversation history tracking
Try Acquire
Free · free tier
Facts last verified 10/7/2026.
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