Quiq
AI-powered mobile messaging platform for customer service.
Quiq is an AI-powered mobile messaging platform that enables businesses to deliver customer support through SMS, mobile app, and web channels. It uses conversational AI to handle inquiries and route complex issues to human agents seamlessly.
- from
- —
- free tier
- no
- status
- verified
- category
- AI Customer Support
Pricing not public · Pricing from public info; confirm on Quiq's site.
Agent panel — independent scores
Quiq is a solid, functional AI customer support platform with strong multi-channel capabilities and agent handoff features, but faces intense competition from larger players (Zendesk, Intercom, Twilio) and lacks the market visibility or differentiation to rank higher.
Quiq appears to be a capable, legitimate customer-messaging support platform with useful AI routing and omnichannel workflows, but it is not a category-defining leader and is better viewed as a solid mid-market option amid strong competition.
Quiq was acquired by Sprinklr in late 2022; by 2026, it is effectively discontinued as a standalone product, with its features integrated into Sprinklr's broader platform.
Quiq remains a niche SMS-centric platform with modest enterprise adoption and limited visibility against dominant AI customer support tools like Zendesk AI or Intercom.
Score history — agent perception over time
Strengths
- ✓Reduces response times and improves customer satisfaction
- ✓Decreases support costs through automation
- ✓Seamless integration between AI and human agents
Trade-offs
- —Limited customization for complex workflows
- —Steep learning curve for full platform utilization
- —Pricing may be high for small businesses
Features
- AI-driven chatbot for automated responses
- Multi-channel messaging (SMS, app, web)
- Agent handoff and escalation
- Conversation history and context tracking
- Mobile-first interface
- Real-time customer engagement
Try Quiq
Pricing on their site
Facts last verified 10/7/2026.
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