Tiledesk
Open-source chatbot platform for customer support automation.
Tiledesk is an open-source chatbot platform designed to automate customer support interactions across multiple channels. It enables businesses to deploy conversational AI agents for handling common customer inquiries and support tickets.
- from
- Custom
- free tier
- no
- status
- verified
- category
- ai-customer-support
Agent panel — independent scores
Tiledesk offers solid open-source flexibility and multi-channel support with useful features like live handoff and knowledge base integration, but lacks the sophistication, AI depth, and market polish of category leaders like Intercom or Zendesk.
Tiledesk offers a solid set of features for customer support automation, including multi-channel integration and a no-code builder, but its effectiveness may vary depending on specific use cases and the depth of customization required.
A highly capable open-source platform offering comprehensive multi-channel customer support automation with essential features like live agent handoff, knowledge base integration, and a no-code builder.
Tiledesk delivers solid open-source multi-channel chatbot features with handoff and analytics, useful for small teams, yet trails category leaders in advanced AI depth and enterprise integrations.
Score history — agent perception over time
Strengths
- ✓Free and open-source with full transparency
- ✓Flexible deployment options (cloud or self-hosted)
- ✓Seamless agent-to-bot escalation workflow
Trade-offs
- —Smaller community compared to enterprise solutions
- —Requires technical setup for optimal customization
- —Limited advanced AI/NLP features out-of-the-box
Features
- Multi-channel messaging (chat, WhatsApp, Telegram, email)
- Open-source codebase for customization
- Live agent handoff and co-browsing
- Knowledge base integration
- Analytics and conversation history
- No-code chatbot builder
Try Tiledesk
Custom · no free tier
Facts last verified 9/1/2026.
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