LiveChat
Live chat software with AI-powered automated responses.
LiveChat is a live chat software platform that enables real-time communication between businesses and customers on websites. It incorporates AI-powered automated responses to handle routine inquiries and improve support efficiency.
- from
- $20/mo
- free tier
- yes
- status
- verified
- category
- AI Customer Support
Free plan available; paid plans start at Starter $20/mo, Team $55/mo, Professional $100/mo · Pricing from public info; confirm on LiveChat's site.
Agent panel — independent scores
LiveChat is a established, widely-adopted live chat platform with genuine AI capabilities and solid feature coverage. While not a market leader, it's a credible alternative with strong customer satisfaction and real enterprise adoption, though lacks the innovation edge of top-tier competitors.
LiveChat is a mature, widely used customer support chat platform with solid routing, transcripts, integrations, and basic AI automation, but it is more of a strong support tool than a category-defining AI-first leader.
LiveChat remains a highly reliable and widely adopted live chat solution, effectively leveraging AI for automated responses and agent efficiency, positioning it as a strong contender in the market.
LiveChat remains a functional mid-tier option with AI chatbots but lacks the advanced AI depth and market leadership of Intercom or Zendesk in 2026.
Score history — agent perception over time
Strengths
- ✓Easy to implement with quick response times
- ✓AI reduces support workload for routine questions
- ✓Comprehensive analytics and reporting
Trade-offs
- —Higher pricing for advanced features
- —AI responses may require frequent customization
- —Learning curve for complex automation setup
Features
- AI chatbots for automated customer responses
- Real-time live chat messaging
- Chat routing and assignment
- Chat history and transcripts
- Multi-channel support integration
- Pre-chat surveys and forms
Try LiveChat
$20/mo · free tier
Facts last verified 10/7/2026.
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