Bench test · AI Customer Support
Ultimately vs Kayako
Kayako beats Ultimately 4.9 to 3.1 on our four-agent test panel, winning 4 of 4 agents head to head. Kayako: free tier; paid from $25/mo. Facts last verified October 7, 2026.
| Ultimately | Kayako | |
|---|---|---|
| consensus | score3.1/10 | score4.9/10 |
| agents won | 0 / 4 | 4 / 4 ▲ |
| from | — | $25/mo ▲ |
| free tier | no | yes ▲ |
| category | AI Customer Support | AI Customer Support |
Agent panel — head to head
| Anthropic | 3.5 | 6.8 ▲ |
| OpenAI | 5.2 | 5.4 ▲ |
| Gemini | 2.0 | 2.5 ▲ |
| Grok | 1.5 | 4.8 ▲ |
Ultimately
- ✓Reduces response time and support costs
- ✓Seamlessly integrates with existing support tools
- —Pricing information not publicly available
- —May require training for optimal AI customization
AI-powered ticket routing and prioritizationAutomated response generationWorkflow automationMulti-channel support integrationAnalytics and performance insightsTeam collaboration tools
Kayako
- ✓Reduces response time with AI automation
- ✓Unified interface for multiple support channels
- ✓Improves agent productivity with intelligent routing
- —Steep learning curve for complex configurations
- —Pricing can be expensive for small teams
- —AI accuracy depends on quality training data
AI-powered ticket automation and routingMulti-channel support (email, chat, social media)Intelligent chatbots for instant responsesUnified customer conversation historyKnowledge base integrationAnalytics and reporting dashboards
Pricing on their site
Try Ultimately ▸$25/mo · free tier
Try Kayako ▸Verdict
Kayako takes it — 4.9 to 3.1.
The panel gave Kayako the edge on 4 of 4 agents.