Bench test · AI Customer Support
Supy vs Kayako
Supy and Kayako tie at 4.9/10 on our four-agent test panel. Kayako: free tier; paid from $25/mo. Facts last verified October 7, 2026.
| Supy | Kayako | |
|---|---|---|
| consensus | score4.9/10 | score4.9/10 |
| agents won | 1 / 4 | 3 / 4 ▲ |
| from | — | $25/mo ▲ |
| free tier | no | yes ▲ |
| category | AI Customer Support | AI Customer Support |
Agent panel — head to head
| Anthropic | 6.2 | 6.8 ▲ |
| OpenAI | 5.1 | 5.4 ▲ |
| Gemini | 5.5 ▲ | 2.5 |
| Grok | 2.8 | 4.8 ▲ |
Supy
- ✓Omnichannel support on popular messaging platforms
- ✓Reduces manual support workload
- ✓Easy integration with existing workflows
- —Limited to WhatsApp and Messenger only
- —Pricing and feature details not widely public
- —May require setup and configuration time
WhatsApp and Messenger integrationAutomated customer support responsesTicket management systemMulti-language supportAI conversation handlingAnalytics and reporting
Kayako
- ✓Reduces response time with AI automation
- ✓Unified interface for multiple support channels
- ✓Improves agent productivity with intelligent routing
- —Steep learning curve for complex configurations
- —Pricing can be expensive for small teams
- —AI accuracy depends on quality training data
AI-powered ticket automation and routingMulti-channel support (email, chat, social media)Intelligent chatbots for instant responsesUnified customer conversation historyKnowledge base integrationAnalytics and reporting dashboards
Pricing on their site
Try Supy ▸$25/mo · free tier
Try Kayako ▸Verdict
Dead heat — both land at 4.9. Pick on price and fit.