Bench test · ai-customer-support
Crisp vs Kayako
Same rack, same rubric, four independent agents. Here's how they measure up — and which we'd pick.
| Crisp | Kayako | |
|---|---|---|
| consensus | score7.5/10 | score7.6/10 |
| agents won | 2 / 4 | 2 / 4 |
| from | Custom | Custom |
| free tier | no | no |
| category | ai-customer-support | ai-customer-support |
Agent panel — head to head
| Anthropic | 6.8 | 7.5 ▲ |
| OpenAI | 7.8 ▲ | 7.5 |
| Gemini | 9.2 ▲ | 8.0 |
| Grok | 6.0 | 7.5 ▲ |
Crisp
- ✓Reduces support costs with automation
- ✓User-friendly interface for agents and customers
- ✓Affordable pricing for small to medium businesses
- —Limited customization compared to enterprise solutions
- —Smaller knowledge base than established competitors
- —Integration options less extensive than larger platforms
AI-powered chatbots for automated responsesLive chat with human agentsMulti-channel messaging (web, mobile, social)Ticket management systemCustomer conversation historyCRM integration capabilities
Kayako
- ✓Reduces response time with AI automation
- ✓Unified interface for multiple support channels
- ✓Improves agent productivity with intelligent routing
- —Steep learning curve for complex configurations
- —Pricing can be expensive for small teams
- —AI accuracy depends on quality training data
AI-powered ticket automation and routingMulti-channel support (email, chat, social media)Intelligent chatbots for instant responsesUnified customer conversation historyKnowledge base integrationAnalytics and reporting dashboards
Custom · no free tier
Try Crisp ▸Custom · no free tier
Try Kayako ▸Verdict
Kayako takes it — 7.6 to 7.5 (a photo finish).
The panel gave Kayako the edge on 2 of 4 agents. It's close enough that Crisp is a fair pick if it fits your workflow better.